FAQ
Last update: August 7th, 2023.
WHEN WILL MY PRE-ORDER ITEM SHIP?
Pre-order items will ship based on the ETA found on the product's description. However, if your order has more than one pre-order item, it will only ship once all items are in-stock, unless you've selected ship as you go at checkout. Keep in mind that the ETA is an estimate and is subject to change without warning from the manufacture. A delay in ETA from the manufacture does not qualify you for a refund or cancellation. For the most up to date ETA, please check the product's page or our social media channels.
MY ORDER ARRIVED DAMAGED. WHAT DO I DO?
The POP! Sickles takes extreme care and dedication when packing your orders and we go above and beyond with our packaging to ensure that your items are safe and sound. However, when your order leaves our warehouse, we have no control over how the carrier handles your package. If your order was damaged, please send us an e-mail at shopthepopsickles@gmail.com with photos of the damaged and shipping box along with your order number within 5 days of the package being delivered - no exceptions.
If you purchased our Route Package Protection, we will file a claim on your behalf and if your claim is approved, we can replace your item or provide a full refund. Route may take a couple of days to approve your claim, so we appreciate your patience while waiting as we have no control over their processing times.
If you did not purchase our Route Package Protection, then there is nothing we can do to further assist you. By agreeing to the terms and conditions at checkout, you are aware of this policy as it is also stated on our product's page under Route Package Protection.
CAN I GET A REFUND/CANCEL MY ORDER?
Cancellation requests made within 24 hours of purchase will not incur any penalties. All pre-order and in-stock items are both considered final, are not eligible for cancellation or refund after the first 24 hours. Should The POP! Sickles decide that extenuating circumstances exist, and a cancellation of a pre-order or in-stock item is granted, a cancellation fee equal to 20% of the total order will be charged. If your order includes in-stock items, these items will be shipped to you and only pre-order items will be cancelled with a 20% cancellation fee. Decisions to allow a cancellation are considered on a case by case based, with The POP! Sickles having no obligations to consider a person’s request. Cancellation fees will be waived if you opt for store credit.
If you plan to pre-order an item please be 100% sure you want the item because your pre-order is immediately sent to the manufacturer for production and for fulfillment. A delay in the ETA of a product from the manufacturer/distributor does not qualify for a refund or cancelation.
MY PACKAGE GOT RETURNED TO SENDER. WHAT DO I DO?
If your order was returned to sender, we will contact you as soon as we receive your package to let you know. A new invoice for the cost of the second shipment will be sent to you. Your order will not ship until this invoice is paid.
HOT TOPIC AND BOXLUNCH ALREADY HAVE MY ITEM UP FOR SALE. WHEN WILL I GET IT?
Large corporations (such as Hot Topic, Boxlunch, Amazon, etc.) have a specific and expensive contract with Funko to receive their product directly from the manufacture facility located in Vietnam or China. As a small business, we are required to receive our products from the distribution center, and therefore can take a few extra weeks for processing and shipping. However, rest assured that we are doing everything we can to get your items ASAP!
BY COMPLETING A PURCHASE ON OUR WEBSITE, AS WELL AS ACCEPTING THE TERMS AND CONDITIONS AT THE TIME OF CHECKOUT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO COMPLY WITH THESE POLICIES.
THE POP! SICKLES RESERVES THE RIGHT TO MODIFY OR UPDATE THESE POLICIES AT ANY TIME WITHOUT PRIOR NOTICE. IT IS YOUR RESPONSIBILITY TO REVIEW THESE POLICIES PERIODICALLY FOR CHANGES. NECESSARY ACTIONS WILL BE TAKEN AGAINST THOSE THAT DO NOT COMPLY.